Very satisfied with the car rental company!

We waited a long time to pick up the car. People who arrived after us were helped first. We booked a Nissan Qashqai but were given a Ford MPV with over 100,000 kilometers. Larger cars are hard to drive in Europe, and we ended up breaking the mirror during a narrow pass. Luckily, we had purchased the full insurance from the rental company, which should cover this. But it was still frustrating. A reminder to rent smaller cars in Europe.

I didn’t like the fact that there was no one to check the car when I dropped it off .

Good

Staff was excellent, no hassle, easy pick up and drop off, provided shuttle service directly back to airport hotel after drop off.

Upselling of insurance at the rental counter did take place but we rejected it. Others not in our group at the desk at the same time had a similar experience. Seems like common practice.

Price drop protector got me an extra discount which was nice.