Very satisfied

No explanation was given for the additional driver fee

Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.

The staff was very helpful and courteous. The hire car was up to the standard I expected. It was a low mileage Hyundai Tucson and I found it clean and in excellent condition.

The platform is very easy to navigate. The car hire process is smooth and very reassuring. The platform stands up well in price comparison tests to other platforms. I have had zero issues using the Easyrentcars app.

I said I don't need the insurance, but the staff still added it in my terms, and my fault was I signed the paper without recheck, cause I said I don't need it. It costs extra 138GB.