Budget is the worst car rental company I have ever encountered. They added an extra $258 without my consent, including a $53 fuel charge. I repeatedly emphasized that I would return the car with a full tank, yet they still charged me $53 for fuel, taking advantage of my poor English as a woman. This place is truly unscrupulous. Additionally, my flight was rescheduled, and they demanded $250 for a 2-hour delay in returning the car. I will never use Budget again!

No disponen de coches híbrido ni eléctrico como se hizo en la reserva. Personal del mostrador poco amigable.

Excelente proceso de reserva

The car we had booked was not available but we were given a better model which was very good. The only problem I had was that the car had previously suffered some exterior damage and when I asked for a damage report in order to prove that this was not caused by us they were unable/unwilling to provide this.

No problems. No drop in price was given.

The employee on the counter was very rude, he gave me a really small suv and he wasn’t dealing professionally

Amazing customer service when I called reporting a crack in the windshield.

The Budget counter Staff were very friendly and obliging. On receipt of the car I found out that the car allocated was a 2 door not the 4 door I'd ordered that wasn't a problem the counter staff immediately provided us with a 4 door.

Excellant service The problem described earlier I put down to miscommunication but it was soon rectified by the counter staff at Budget.