Received a free upgrade to a Toyota hybrid. The car was in great condition, had enough power, and was easy to handle. Very satisfied.

Very satisfied

An unreliable car rental company. Without prior notice, they suddenly required a driving test at the pickup, where failing 5 out of 66 questions means you can't get the car and the rental fee is not refunded. We flew from our home country to Christchurch, exhausted and hungry, arriving at the car rental place at around 4 PM, with the office closing at 6 PM. There was no way we could pass this test in such a short time. Even for a domestic driving test, we need days to study. The company could have at least emailed a few days in advance. The car we got had over 100,000 kilometers on it, with severely worn tires. When we pointed it out, the office claimed the tires were fine. Being unfamiliar with the place, and considering it better than having no car, we reluctantly accepted. When returning the car, there was a small scratch on the door, and repair cost over 3,000 NZD, which is more than 13,000 RMB. Although insurance covered it, it felt like we were being scammed by this rental company.

They charged me $250 for a minute (less than 1mm) chip on the windscreen that I don't think I was responsible for.The car was quite old 130000klms on the speedo. There were several other minor chips on the windscreen, I don't believe it warranted any attention.

Fair No did not do its magic

Perfectly suited to my day trip to Christchurch