There were quite a few people in line, and with only a few counters, I waited for more than half an hour. However, the crowd indicates that AVIS is quite popular.

The additional driver didn't have a credit card, and they wouldn't let us pick up the car at the airport. Later, we managed to use my credit card at a city office. It was a bit troublesome.

The girl at the San Francisco counter was really pushing for insurance, and even called a Chinese staff member to explain it to us. It wasted a lot of our time. Also, both times we chose a two-door car, but they only had four-door cars available at the counter. Quite disappointing.

No car of the same class, had to pay for an upgrade! They said it was because of peak season.

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.