Downgraded the car without reason, staff was inflexible, and waiting time exceeded 2 hours

At the store, they tried to sell me insurances and drop-off fees that I had already bought. Felt cheated.

Thrifty's human-computer interaction machines are very user-friendly. If you have already booked a car, you can have a video call with the company representative directly on the machine. It’s as good as talking to a real person, and everything can be done in a few minutes without having to queue at the counter. It’s surprisingly advanced and convenient.

The rental process was very smooth. Originally, I wanted to rent a Jeep, but I got a Kia Sorento instead. Thankfully, the handling was quite good.

Not bad. We arrived at San Francisco airport in the morning, not many people, waited about 7-8 minutes.