Satisfied

Quick service, clear communication, and very friendly staff.

Extremely friendly staff, none of the aggressive insurance selling that people warned about. They just suggested buying insurance, but I showed them my policy from home, and they didn't push further. The process was very pleasant and straightforward.

Very good

Overall, it's acceptable. Picking up and returning the car is quite convenient. Especially the phone service desk, as they will provide a Chinese translator if your English isn't good, and they are very patient. However, I initially booked a full-to-full fuel policy, but they gave me a full-to-empty one. I didn't notice at first, so I ended up buying a full tank for over 50 dollars. Additionally, they charged me another 9 dollars at the return, without clear reason.