Car was fine except for the air loss. Woman at the Miami counter was acting up a bit, which was unnecessary.

The best car rental app/provider there is !!!!

Forced upselling and very aggressive

This company is terrible. I booked for 15 days and when I picked up the car at Miami Airport, the staff asked if I wanted to upgrade the vehicle. I clearly said no. The vehicle I got was exactly the same model as the one I booked, but the contract showed an upgrade fee of $10 per day. Second, they asked if I wanted additional insurance. I told them my booking already included insurance and I didn't need any extra, but the staff still added two more insurances, totaling $394. My English isn’t very good, and when someone checked the contract, I found out about these unjust charges. The next day, I went to the store and the manager immediately acknowledged the mistake with the upgrade fee and canceled the insurance. This company takes advantage of people who aren't fluent in English by adding unnecessary fees. If you rent a car from this company, make sure you understand the contract clearly to avoid being scammed.

I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls. I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget. My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company. I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only. Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process. It is the worst rental experience I have ever had in Florida.

Innovative booking platform, and I like the price reduction protector

Todo muy bien. Gracias