Wrong car and not a stick shift as requested. The the usb jack was broken- rude service

Overall, it was a good experience. The car was quite new, and the staff at both pickup and dropoff spoke good English. The deposit of 800 euros was a bit high, perhaps because I declined their recommended full insurance. The car inspection was straightforward. After returning the car, we had a delicious Chinese meal at the Great Wall Hotel near the airport.

The car was excellent but on delivery they reported that the rear mattress had milk. I told them we didn't use the back mattress and didn't drink our milk. The problem was with us, but unfortunately we did not check on receipt and deducted 85 Bosnian marks. Careful of that

The company didn't have a baby chair as requested. Because the pick-up happened in a place where there wasn't an actual office they only provided the chair the next day, which was a bit of a hassle and big inconvenience as it impeded any traveling for a day. We had to make changes to the holidays arrangements, for which charging one day less of chair use was little compensatoin.

Excellent

Please care about signing your office/ desk in Banja Luka Airport..... I found your employee only because I asked another person from another rent a car company about help. Generally is not info about Europcar service in BL airport.