They said it's in the airport, but it's actually outside the airport. There are no signs, so it was very hard to find, located in an inconspicuous corner. The staff's attitude was indifferent. When returning the car, they made me wait and I almost missed my flight. The car was in average condition, the engine protection shield came off while driving due to loose screws, and the car had many scratches. Luckily, I took videos and pictures; otherwise, there would've been disputes when returning the car. They didn't care when I picked up the car but checked it meticulously when I returned it. The overall experience was not very good.
Very satisfied. They provided detailed reminders and explained how to handle border crossing after learning about my need for it. Regarding insurance, they knew I had already purchased it in advance and did not try to upsell any additional insurance.
There were no hard sales pitches. They simply asked if we had bought insurance. When we said we already had, they didn't push further. The diesel car is powerful enough for uphill drives. The car was in good condition and relatively new. It was easy to drive. There were no staff present when picking up the car; you could just drive off yourself. During return, staff checked the car meticulously. The entire process was smooth, and the staff explained everything clearly. Now we are waiting for the deposit to be returned.
I've had issues both times at this rental car company's airport pickup point. If you pick up the car earlier but return it at the same time (e.g., booking from 10am to the next day 10am, but picking up at 8:30am and returning at 8:30am the next day), you will be charged an extra day's fee. Take note!!!! Additionally, the airport branch's working hours are until 10pm local time, and picking up the car after 10pm incurs a service fee of 36 euros. Sharing my 2 experiences for your reference.
About QEEQ:10.0/10
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