I booked a pickup truck but was given a small Suzuki, and it was a manual transmission! I've never driven a manual before. Their attitude was terrible, they didn't care if I rented or not, and they refused to refund the price difference. I already moved my luggage, so I had no choice but to put up with it. This isn't the first time they've switched cars on me, it happened in Christchurch too. What's the point of booking in advance if they charge me for a big car and give me a small one? It's just a waste of money.
Couldn't find the car rental company after leaving the airport. After searching and making several calls, I found out they were collaborating with another company. There was no prior notice or signage, which made for a poor experience.
This company is ridiculous. Due to weather issues, I couldn't return the car on the same island and was extorted for an extra four days’ fee without a refund. The rental company and their Chinese customer service were of no help.
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