It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.

Very good

The car was not picked up with a full tank and returned with a full tank, but rather picked up with an empty tank. The reserved gasoline car was not provided; instead, we got a small Fiat diesel car. Despite having a scheduled return time, the store was closed upon arrival. We had to wait for an hour before someone came to inspect the car.