The service was enthusiastic, but the car selection was very limited. I had to pay extra to choose a higher class vehicle.

Overall service was excellent! The biggest issue was the language barrier, but I had a translator device. The staff was very patient.

The process was handled very quickly.

Promotes insurance and does not provide the advertised model. Requested a car change but they were unwilling.

It turned out to be Europcar. There were cheaper options with other small rental companies, but I chose a big brand to avoid hidden fees. However, it was the same! At the counter, I explicitly told them I didn't need insurance as I had purchased it domestically. The representative smiled and agreed. Later, she said she upgraded our car for free but never mentioned we would be charged for it. In the end, we received a bill for thousands, including upgrade and insurance fees!