Staff pretty clueless but luckily the manager was there and he was on top of things

Excellent

After all, it is a big company, very professional, and the efficiency of car rental and return is very high. In the US, renting and returning cars is convenient and fast. The staff suggested insurance but respected the customers' choice.

When picking up the car, the child seat didn’t fit properly, but the staff patiently helped us to replace it and familiarize ourselves with the car’s features. Until returning the car at the airport, we truly experienced Hertz’s leading position. The parking lot has complete facilities, including self-service refueling, car washing, and a 24-hour airport shuttle. The service is excellent! The return process was simple and straightforward, and the deposit was refunded immediately after inspection! I will choose Hertz again next time!

Wasted half a day of my holiday ! Mechanical problems with car. Returned it to Sanford but they had no replacements. They sent me to Orlando to change car. No problems with second car.

Car reserved shouldn't take 30 min to arrive after starting paperwork when they know which car needs to brought up