They provided a new XC60, which was great.

Big company, well-organized. They have the cheapest rental rates for child safety seats!

It's okay

Hertz's service in Switzerland has always been good. The only downside was that the car window got smashed when parked on the street in Montreux the next day. When we drove to Lausanne to change cars, there was no equivalent model available, and no discount was explained at that time. We had to send an email after the fact to find out how much cheaper it would be. Additionally, in the rush to swap the car (with broken windows and glass everywhere inside), we didn't fill up the gas tank. We had only used a quarter of the gas, but they charged nearly a full tank when settling the bill, which was quite unreasonable given the circumstances.

The check in desk was manned by one one person, later by only two. Long queue. More than 35 min waiting.

Great value!