Very efficient

Very satisfied, the service is excellent and the pick-up/drop-off is fast.

Even though I asked in advance, the GPS couldn't find the return location when we arrived at the airport. Eventually, we had to ask a police officer to call the rental company to find the place. The most unsatisfactory part was the fuel charge during drop-off. The fuel gauge was a quarter tank less full, but when I filled up the tank when the fuel light was flashing, it cost me just 61 MYR. A quarter tank would be around 15 MYR, but the rental company charged me 61 MYR, saying 31 MYR was a service fee. They insisted that the contract stated so, but who can understand an entire contract in English? After much arguing, I had to pay, and because of this, I missed my flight by five minutes. I ended up spending over 300 MYR per person for new tickets for four people. When renting a car at the next stop, even the rental staff remarked that it shouldn't be like this!

Had to find it myself

This is the worst car rental company I've ever seen, bar none. The pick-up and drop-off is at BLOCK D of the parking lot in Terminal 1 of Kuala Lumpur KLIA Airport. This parking lot is for internal staff and requires an employee card to enter. Nobody informed me about this when I picked up the car. When I returned the car, I found out I couldn't enter the parking lot without the employee card. I called Europcar, and they told me to wait at the entrance for someone to assist me. But it was useless; I waited for half an hour and nobody showed up. In the end, I was so anxious that I had to park the car on the road and run to the office to get someone to swipe the card for me. I almost missed my flight.