Very satisfied, the service is excellent and the pick-up/drop-off is fast.

Even though I asked in advance, the GPS couldn't find the return location when we arrived at the airport. Eventually, we had to ask a police officer to call the rental company to find the place. The most unsatisfactory part was the fuel charge during drop-off. The fuel gauge was a quarter tank less full, but when I filled up the tank when the fuel light was flashing, it cost me just 61 MYR. A quarter tank would be around 15 MYR, but the rental company charged me 61 MYR, saying 31 MYR was a service fee. They insisted that the contract stated so, but who can understand an entire contract in English? After much arguing, I had to pay, and because of this, I missed my flight by five minutes. I ended up spending over 300 MYR per person for new tickets for four people. When renting a car at the next stop, even the rental staff remarked that it shouldn't be like this!

Had to find it myself

So-so

This is the worst car rental company I've ever seen, bar none. The pick-up and drop-off is at BLOCK D of the parking lot in Terminal 1 of Kuala Lumpur KLIA Airport. This parking lot is for internal staff and requires an employee card to enter. Nobody informed me about this when I picked up the car. When I returned the car, I found out I couldn't enter the parking lot without the employee card. I called Europcar, and they told me to wait at the entrance for someone to assist me. But it was useless; I waited for half an hour and nobody showed up. In the end, I was so anxious that I had to park the car on the road and run to the office to get someone to swipe the card for me. I almost missed my flight.