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Live chat Email us Service Code: 1985247314
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1985247314
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Reviewed: Tue, Feb 27, 2024
About Europcar: 6.0 /10
In our home country, we took the same car with the same people and luggage to the airport, but the staff here insisted that the Mercedes C-class couldn't fit our luggage and asked us to pay for an upgrade to an Audi A4 wagon. Coincidentally, another customer nearby was also asked to upgrade. It seems the reviews about forced upgrades are true. We were in a hurry, so we had to upgrade. Fortunately, the A4 was a diesel car, as I hoped, and had only 3277 kilometers, almost brand new. When returning the car, the staff inspected it very carefully, noticing a tiny chip on the windshield caused by a small stone. Thankfully, we had full insurance. I checked the windshields of a few nearby cars and saw many such tiny chips; the company considers them as damage. I suggest getting full insurance when renting a car. Overall, the car was fine, but after driving 1000 kilometers, it indicated that it needed one liter of oil, quite similar to domestic Audi cars needing oil for long trips.

Relevant Reviews on Europcar FRANKFURT AP T2 24H VIA FRAT01

Gene Albert

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Reviewed: Wed, Aug 21, 2019
“Germany Frankfurt -> Through Switzerland (Zurich, Bern, Geneva) -> Through France (Lyon -> Bordeaux,”
About Europcar: 8.0 /10
Sometimes the queue at the counter is very long, sometimes it's completely empty. It depends on the time; on average, the wait is 10 to 20 minutes. The service attitude is alright; some are very business-like, and some are more eager to help. Encountering a good employee is a matter of luck.
About QEEQ: 8.0 /10

Zero Bulwer

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Reviewed: Wed, Dec 21, 2016
“Driving from Germany to Switzerland”
About Europcar: 10.0 /10
Very good
About QEEQ: 10.0 /10

Michael Marner

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Reviewed: Sat, Oct 28, 2017
“We had an 11-day self-drive trip, route: Frankfurt, Germany - Rothenburg - Füssen - Salzburg - Halls”
About Europcar: 8.0 /10
This time we rented a car from Europcar, a well-established European car rental company. We picked up the car at Frankfurt Airport in Germany. The car was very new, and we didn’t encounter any forced insurance sales. Despite our not-so-great English, the counter staff was very patient with us and provided good service. We returned the car at a drop-off point in downtown Vienna. Since it was a Saturday and the rental company was closed, we followed the instructions for self-service return, parked the car in the designated spot, and dropped the keys in the box. The pick-up and return process went very smoothly.
About QEEQ: 10.0 /10

Eleanore Ferguson

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Reviewed: Mon, Aug 24, 2015
About Europcar: 10.0 /10
Pretty good, simple procedures, but a lot of things need to be done by yourself.
About QEEQ: 10.0 /10

Lionel Johnson

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Reviewed: Sat, Oct 10, 2015
About Europcar: 6.0 /10
No chosen model was available; the selection of available models was limited.

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