They upsold a highway toll box and charged an extra $240. Also, make sure to check the contract before picking up the car, as they had already charged for a full tank of gas. When returning the car, be sure to return it empty. I returned it with a full tank, and it was nearly impossible to get a refund through them. It's also very hard to reach the car rental company by phone in the U.S. Lastly, they required the gas receipt, which nobody usually keeps.
The staff had great attitudes, and the car pickup was convenient. The only downside was the forced insurance purchase. When picking up the car, I specifically went back to ask two staff members about it, and they assured me it was fine. So, I decided to proceed with the car rental. However, after returning home, I discovered I was still charged (even though I had purchased QEEQ’s full coverage insurance, which made it unnecessary). After communicating with QEEQ, the store was very cooperative and refunded the charge. Overall, it was a satisfying experience.
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