Overall, it was pretty good. The attitude was very nice, and there was no hard selling. We added an additional driver ourselves, and the extra cost was about 300 units.

Picked up the car at 22:50, which was after working hours (they close at 22:00). The staff seemed a bit indifferent as they were thinking about leaving, and there were some language barriers, but it didn't delay the car pickup.

The car pickup process was fine, but the drop-off at the airport was very unsatisfactory. The main issue was that they did not acknowledge the existing scratches on the front right bumper and insisted it was our fault, claiming it wasn't recorded in their system. When we picked up the car, the Eurocar staff was very careless and didn't confirm with us if there were any issues with the lower front right area. They just did a rough check and only documented some scratches after we insisted. During the return, they focused on the areas that weren't confirmed initially and blamed us, even though it was clearly old damage. They just said it wasn't recorded in their system, so it was our responsibility. Additionally, they asked us specifically about our insurance coverage and, upon learning we only had basic insurance, started nitpicking to find faults. Serious complaint about this, and I do not recommend Chinese people to rent Eurocar vehicles in Serbia in the future.

Not the car we wanted. They wouldn't go the extra mile to solve our issue.

They clearly explain the precautions when picking up the car, including the return location and type of fuel. There's no push to sell insurance. However, when returning the car, you have to go inside to find someone to assist, unlike other companies that have dedicated personnel waiting in the parking lot. The lady inspecting the car was not very knowledgeable and almost mistook a load-bearing mark for a dent. But after communication, there was no problem. The deposit was refunded on the spot.