Satisfactory

The pick-up process was efficient. The charge for scratches and dents is high, but with insurance, it doesn't matter much.

They said it's in the airport, but it's actually outside the airport. There are no signs, so it was very hard to find, located in an inconspicuous corner. The staff's attitude was indifferent. When returning the car, they made me wait and I almost missed my flight. The car was in average condition, the engine protection shield came off while driving due to loose screws, and the car had many scratches. Luckily, I took videos and pictures; otherwise, there would've been disputes when returning the car. They didn't care when I picked up the car but checked it meticulously when I returned it. The overall experience was not very good.

Extremely satisfied

They gave me a car that seemed brand new, with less than 100 kilometers driven. If you're going to the mountainous areas in southern Serbia, I strongly recommend getting full insurance. Some roads there are very narrow, especially the roads leading in and out of the UVAC canyon. It's inevitable that you might brush against the roadside bushes when passing other vehicles, which could leave scratches on the car. This company is extremely meticulous when inspecting the vehicle upon return. It's the most thorough inspection I've ever seen. When I returned the car, there was a barely noticeable scratch under the right side door, and they charged me over 800 euros for it (I only had basic insurance).