Very satisfied. I bought full insurance, and there was hardly any inspection during the return.

Unreliable! The contact information provided by the platform was incorrect, which made it impossible to reach them upon arrival. The platform's customer service and local 'guides' were of no effective help. Eventually, with the assistance of local Chinese residents, I managed to find the pickup location. When I later contacted the platform to report the issue, both the platform and YESAWAY refused to take responsibility.

Very satisfied, extremely satisfied. The staff were kind and friendly, just like family.

The window had an issue and wouldn't roll up, but it was fixed promptly, and they proactively offered a replacement vehicle.

Though it was a cheaper option, I don't think I would rent a car through YESAWAY again. The car we got was very old, the nav and controls were in Japanese and we were told they couldn't adjust it, the electrical wasn't good, and the car's battery died after we parked. We did not leave the lights on, the doors were closed, and everything was locked but the battery died. I wouldn't trust renting through them again especially in a country like New Zealand where you could travel for many miles without hitting a town. The customer service was nice, but I wouldn't be comfortable renting a car through them again.