Simple and convenient

Very satisfied

The service attitude was good, but they were a bit understaffed, resulting in slow processing. It would be great if they could provide Chinese language support.

The Ezi counter is located inside the Christchurch airport's arrival hall, and the car is parked in a rental car lot less than a 5-minute walk away. You pick up the keys and inspect the car yourself, as there are no staff present at the pick-up site, which is slightly inconvenient. There is a Chinese-speaking staff member at the counter who is diligent but rather cold and expressionless throughout the process.

Pickup and return were simple and convenient, with email reminders.