Good service attitude, but the queue time was a bit long. The rental process needs improvement to speed up the time.

The service was excellent, warm, and attentive. For someone who doesn't speak English, they were very friendly, patient, and meticulous. The vehicle's performance was outstanding, with full features including cruise control and lane departure warning, which was very helpful for me, a newcomer to Australia driving on the left side of the road. It constantly reminded me if I drifted out of my lane. Most importantly, they didn't have any hidden charges. During this Great Ocean Road trip, the only extra costs were tolls, with no other charges for violations or parking fees, which made me very happy. I'll definitely choose this company again when I come back to Melbourne.

Couldn't get the car model I wanted during pickup, recommended an upgrade and tried to sell insurance!

Satisfied

Got a brand new car. Smooth transaction. Not much time taken.