Quite good, the process is convenient.

Good

The service was excellent, but the pick-up process was a bit slow, probably due to the number of people.

Friendly and professional staff. Cars in good condition. Detailed documentation, including damage reports with pictures

It would be very helpful if Qeeq offered more comprehensive online rental contract management. For example, the ability to request rental extensions online would be a great feature

I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.