I bought basic third-party insurance on Zuzuche, which might not be high enough. The agent insisted that I buy additional third-party insurance, claiming it was mandatory. He should have been able to see what insurance I bought on Zuzuche. This Mazda 6 shakes a lot.

The car pickup was slow, making customers wait for almost an hour; the car was not in good condition, as soon as we hit the highway, it warned us that a tire pressure was low, making us nervous throughout; contacting the rental car customer service to return the car, we were told they could only try to apply, with no guarantee of success; reluctantly, we had to visit a repair shop the next day to check if the tire needed repair or the car needed replacement. Initially, a repair shop employee checked the tire and suggested we change the car due to poor tire condition. Since the Los Angeles airport store was too far, we tried the Pasadena store to see if we could swap cars. However, they told us they had no available cars and found no issues with the tire after their inspection, leaving us confused. Finally, to avoid trouble, we decided to use the car temporarily but had to abandon our plan to drive to San Francisco and only explored Los Angeles and nearby areas for immediate assistance, if needed. Luckily, no major issues occurred in the following days.

Having lived in the US before, I have some understanding of American society. Everything has rules and is very organized.

The pick up was slow, 25 minutes, despite there only being 3 people ahead of me in the queue, but at least it was in the terminal.

Booking worked well and the price drop guarantee worked with a reduction on the original price.

staff was helpful and fast allotment of the car. However it will be great if the personnel at the counter can tell us about what car has Android Auto or Apple CarPlay..