Trusted big company

Very good

We chose the Passat manual transmission group, and we were pleased when the staff at Charles de Gaulle Airport helped us arrange an Opel Insignia station wagon (similar to the Buick Regal in China, but a bit bigger with a larger trunk space). We had four suitcases for two adults and two children, which fit perfectly in the trunk. If it were a sedan Passat or Regal, they definitely wouldn't have fit. Thumbs up to the team here. The car was very new, with only a few thousand kilometers on it and very clean. It had manual transmission, no sunroof, but came with all the advanced features like rearview camera, distance alarms on all sides, lane change warning, automatic headlights, automatic wipers, dual-zone climate control, etc. The car's built-in navigation supports English and was very accurate. As long as you have the detailed address, the navigation is very useful with comprehensive traffic signs. We drove over 2000 kilometers, reaching close to 200 km/h in Germany without experiencing noise or vibrations. Plus, the diesel engine was very fuel-efficient. Overall, we were very satisfied with the vehicle and service.

This company is very unreliable. I reserved a large 7-seater, but they gave us a small 7-seater similar to a Touran. We had 6 people and 6 suitcases, which didn't fit. The staff at the location initially told us there were no available cars because we arrived late and all the larger cars had been taken. We argued, saying what was the point of making a reservation then? Our reservation clearly stated a large 7-seater. They ignored us and said they would deal with our issue after handling all other customers. When we saw the car, not only was it too small, but the middle seat in the second row wasn't usable because it was too cramped. We argued again that this didn't qualify as a 7-seater. They then managed to find another 7-seater nearby, but it was a manual, not the automatic I had reserved. After more negotiations, they only offered us a 200-euro discount. The whole ordeal took 3 hours, causing us to arrive at our hotel at 10 PM. Fortunately, the hotel waited for us.

Although the queue was quite long, the pickup process was smooth and the car was fairly new. Overall, I am quite satisfied.