Maybe it's because of the promotions on Xiaohongshu, it was off-season at the airport and other companies had no customers, but there were several people in line at this one. Each person took about 10 minutes.
I bought additional glass and tire insurance on QEEQ, but the staff told me that for domestic purchases, even small scratches require a police report for reimbursement. However, for scratches, the police wouldn't come out. They cover car damage but not scratches. In the end, they convinced me to buy the cheapest insurance. I calculated that it's better to buy the insurance at the rental store rather than buying it in advance because the prices are similar. You don't need to buy it twice, and you avoid the hassle of being upsold. The service is also better at the rental store, and you have to buy it anyway.
The car was pretty good, relatively new, the road conditions were nice, and there weren’t many cars on the road. Returning the car was quick, less than five minutes.
“85% GR8 (the car was brill), 15% Bad(Cizgi staff not helpful)”
About Cizgi:7.7/10
The car was GR8, The Pick up was a bit slow & staff tried to give us manual drive car instead of Automatic, so we would not have to wait for automatic car to turn up. We paid for automatic (for safety reasons), so we insisted on it & hence had to wait over 30mins for car to turn up. We had so much difficulty finding the entrance to correct car park at Izmir terminal & due to lack of "CIZGI" signs outside of the car park, we ended up in the wrong car park & when we finally got the Cizgi guy to come up to where we parked (on different level to drop off point), he demanded that we have to pay 20 TL for the car parking payment, even though we explained it was not our fault. The paperwork provided had no clear instruction or map showing correct drop off point & what the procedure was?! we were not happy with the Cizgi staff at pick up/drop off office in car park.
Very positive and hassle-free experience, would recommend it.
About QEEQ:8.0/10
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