Easy car pickup

Very good

When returning the car at the airport, the service staff were right where the car was parked.

It's okay

The Ezi counter is located inside the Christchurch airport's arrival hall, and the car is parked in a rental car lot less than a 5-minute walk away. You pick up the keys and inspect the car yourself, as there are no staff present at the pick-up site, which is slightly inconvenient. There is a Chinese-speaking staff member at the counter who is diligent but rather cold and expressionless throughout the process.