The company is a big name with no hidden tricks, though the staff kept promoting insurance when picking up the car at the airport. Also, this is my second time renting from Avis in Australia. It seems their online vehicle options are limited, but you usually get a slight upgrade when picking up the car.
The typical style in Australia: everyone is extremely friendly and detailed, which unfortunately leads to very low efficiency. When I picked up the car, there were two customers ahead of me. I thought it would be quick, but it ended up taking almost an hour because they were basically chatting, completely ignoring the people waiting behind them.
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