Average

At the car rental hall in San Francisco Airport, we waited in a very short line before reaching the counter. The staff was very friendly. However, we had booked a Ford Edge SUV, but the staff at the counter told us that it was no longer available and insisted we upgrade to a Dodge SUV for an extra $5 per day. We saw similar complaints online before our trip, but had no choice but to pay the extra and take the car. However, when we got to the pick-up area, we saw a Ford Edge available, which left us feeling quite upset. It turns out that even big companies like AVIS in the US aren't always reliable.

This company is a scam. They sneakily added additional insurance clauses in the English contract. To successfully cheat me out of money, they split the clauses and mixed them with the items I already paid for on Zuzuche. It was a disgusting towing insurance. They knew I had already bought comprehensive insurance, which covers everything even if the car is completely wrecked, so I didn’t need towing at all. Yet, they still charged me for the towing insurance. For a one-week rental, they forcibly charged me nearly $80, about 500 RMB, while the rental fee including full insurance in the contract with Zuzuche was only about 3000 RMB. So corrupt! Disgusting! The counter staff never mentioned this during the whole process and only urged me to sign quickly. After charging me, they tell you, ‘You signed it!'. Furthermore, they forcibly charged me for the toll fees automatic payment device, which cost only $1, but this scam company charged $19 for its usage! On-site staff confirmed several times that there were no usage or service fees, and the contract did not state any charges, only directing you to check their website for terms. Who would check a website while reviewing a contract at the counter? This is really a scam!

Robust system

Renting a car is easy, the vehicle was as specified, in good condition, and the service was excellent. They offered roadside assistance. Returning the car was smooth.