Overall satisfied. Simple process, convenient pick-up and drop-off.

Very convenient

There were too many people in line and too few counters, causing a long wait time. I previously rented a car with a Hong Kong driver's license, but this time they said it was not acceptable. Despite presenting recent successful rental records from other companies, they still refused. Eventually, I spoke with a manager, and after one and a half hours, I finally got the car, though reluctantly.

It was good!

When returning the car, personal items were left inside. Called Hertz service, but nobody responded.