The waiting time is almost negligible for locals. The service attitude is great, and the staff meticulously explain the contract terms and insurance issues.

Overall acceptable, the process was fairly fast. It would save a lot of time if there was a dedicated person to guide us to pick up and drop off the car, as finding the location ourselves is difficult for those unfamiliar with the area.

The service guy entered the wrong credit card information and told us our card couldn't be used. After trying twice, we called our bank back in our home country and discovered he had made a mistake. Additionally, we booked a Peugeot 2008, but they gave us a Renault Captur. The problem is, there was a clear price difference between these two models when we made the reservation.

Unable to contact local authorities in Turkey, no proof of insurance provided after reporting a vehicle move, I had to pay for repairs despite having insurance.

Pretty good