Very satisfied

Alamo is a deceptive company, colluding with Zuzuche to scam customers. On July 18, 2024, I rented an Audi A3 in Amsterdam but was given a Kia Ceed, and they told me it's a car of the same class. They even said cars rented through Zuzuche are like this, and only their official website can guarantee the correct car. Clearly, they are working together to deceive customers. On July 21, 2024, I rented a Volkswagen Passat in Berlin, but they gave me a Volkswagen T-Roc, claiming it was an upgrade. The T-Roc is much smaller than the Passat, and I couldn't even fit my luggage. After arguing with them for half an hour, they finally gave me a Tiguan. I feel like Alamo and Zuzuche are scamming customers together. The cars I received were of lower class than what I booked, yet they insisted they were of the same level. Having rented cars abroad countless times, this is the first time I have been scammed twice, and both times by Alamo.

Good

Had to wait a bit to get the car

Staff at the store weren't very helpful and seemed indifferent. They didn't inform me that they were giving me a different car from the same category, just assigned it directly. While I could accept the car, it felt disrespectful. The car was covered in Enterprise logos, advertising that it was a rental. The back seats weren't very clean, but the Lynk & Co 01 was really nice to drive. Overall, I had a better experience with Sixt; newer cars, better staff attitude, and no ads on the car.