The car was too old and the next morning when we were about to set off for a self-drive trip, it wouldn't start. We notified the staff and were told someone would come by 4 PM. After they fixed the problem, we had to drive the car to a garage for a battery replacement. By the time everything was done, it was nighttime and we had to cancel our plans for the day. The store also said they wouldn't charge for that day's rental but in the end, they didn't refund us.