I was initially given a very rundown Mirage that felt like it would fall apart while driving. I asked them to replace it, and they gave me a Kia Forte, which was still old but much better. However, when I was leaving and asked for a new receipt, I noticed they were charging me an extra $5 per day, which they hadn’t informed me about at all. Later, when I returned the car, I argued with them about this fee, but they changed the topic and suddenly claimed there was a crack in the trunk. I responded by asking if their system had recorded it, since such a noticeable crack was already there when I picked up the car. They stayed silent, and the attitudes of the two female employees were awful, refusing to waive the charge. While the amount wasn’t much, it was extremely frustrating. As I was rushing to catch my flight, I decided to let it go. I’ve rented cars many times through Zuzuche, and my three worst experiences have all been at Atlanta Airport. The cars from Thrifty and Dollar tend to be old, which I could overlook, but I specifically booked with Hertz expecting a better experience, only to receive this kind of treatment. I’ve now realized that this isn’t just a one-off occurrence but rather a common problem.
“El auto y la agencia bien, los cargos poco claros”
About Hertz:10.0/10
Me ofrecieron un vehículo de mayor categoria por "poca diferencia" pero no lo acepté. Fue muy amable la persona que me atendió pero no se tomó el tiempo en explicar el detalle de los cargos
About QEEQ:8.0/10
Se supone que contraté todos los seguros incluidos pero Hertz me cobró aparte el CDW / LDW
Like: This rental went off with a hitch. I got a great deal, the car in the picture was the car that i got(no bait and switch), over all one of the best rental experiences I've ever had! Dislike: Nothing
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Customer Service
Relevant Reviews on Hertz ATLANTA-HARTSFIELD INTL
Lambert Southey
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View more >Later, when I returned the car, I argued with them about this fee, but they changed the topic and suddenly claimed there was a crack in the trunk.
I responded by asking if their system had recorded it, since such a noticeable crack was already there when I picked up the car. They stayed silent, and the attitudes of the two female employees were awful, refusing to waive the charge. While the amount wasn’t much, it was extremely frustrating. As I was rushing to catch my flight, I decided to let it go.
I’ve rented cars many times through Zuzuche, and my three worst experiences have all been at Atlanta Airport. The cars from Thrifty and Dollar tend to be old, which I could overlook, but I specifically booked with Hertz expecting a better experience, only to receive this kind of treatment.
I’ve now realized that this isn’t just a one-off occurrence but rather a common problem.
P.Cullen Benitez
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View more >Mike Sally
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View more >C.Ferrer
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View more >W.Makarewicz
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View more >Dislike: Nothing