Great, the staff are friendly!

Very good. I'm a regular customer.

It's okay. Their service quality is not necessarily better than domestic rental companies.

It's hard to rate. I had a lot of luggage, so I specifically rented a Peugeot 3008. Upon arrival, I was told they provided a similar model, a small BMW. The trunk was extremely small. I requested a larger trunk but was told there was no car of the same size available, and I had to pay extra. I ended up paying 150 francs more for a Honda, which was quite disheartening.

Quick pick-up and return, charged a pre-authorization of 199 CHF, and an additional 99 CHF for an extra driver. The second day of renting, driving from Zurich to Milan, my luggage was stolen from the trunk. Overall experience was bad, especially since I had locked the car, but the items were still stolen without breaking the windows. Very puzzled.