Pros: Quick pick-up process. Cons: Too self-service, a bit confusing. They gave us a Peugeot 208. For drop-off, you just hand in the key and they don't inspect the car immediately, saying they will check it later in the evening and notify you of any issues. But what if something happens in between? How can we appeal? When calling customer service, they tersely told us to follow the process, take photos of the entire car, windows, and undercarriage. How am I supposed to photograph the undercarriage properly? There can be blind spots and reflections when taking photos, making it impossible to cover everything. In this regard, both Avis and the rental platform are lacking.
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