Only the Kia Soul was left, not the model I booked, and the queue was long.

Downgraded the car without reason, staff was inflexible, and waiting time exceeded 2 hours

The car broke down on the second day, and we spent a whole day waiting for a replacement. Very inefficient.

The phone response attitude was quite good.

They tried to sell extra insurance at pickup. Make sure to carefully check for any additional charges before signing. Just insist you don't need it, and it will be fine. The car's condition was good, it was a fuel-efficient, lightweight Japanese car, and the speed was decent. Returning the car took only a minute.