The staff was patient, although I still got inadvertently charged for some reimbursements. Overall, the attitude was good. It was my first time renting a car, so I was a bit nervous.

I picked up the car at Boston Airport in Massachusetts, USA. The pickup process was clearly explained on the QEEQ website. Once I had prepared the necessary documents, I got the car quickly. The company staff were very friendly. The car was almost brand new with less than 5,000 miles on it, and it was in great condition.

When I picked up the car, it was snowing heavily in Boston, and there was no one at the reception area. The attendant was very patient with me. Since I had to return the car early in the morning, the attendant patiently called to check if self-service return was possible. Due to an issue with the insurance on my order, it took a long time, and I ended up changing to an order with insurance. The entire car rental process took nearly half an hour, but the attendant was not annoyed. Considering that I was driving to Richmond, he offered me a larger car and repeatedly reminded me to be careful because of the snowy conditions in Boston. (Indeed, the roads were very slippery that day, and I could only drive at less than 10 km/h. Even slight acceleration made the wheels slip, but the roads were much better the next day.)

Thank you

Thank you

The electronic toll charges in Boston was not known to me and I have to call budget hotline to understand. It will be better it is stated in the contract or email

The price protector is good but I have yet to see the refunds(I have rebooked at a lower price) coming back to my credit card. So I hope the price difference will credit back without me emailing or calling.