Average attitude, not detailed in introduction. Slow refund of deposit. No contact with the return office.

Upgraded to an eight-seater diesel automatic. Spacious, comfortable, and powerful.

Absolutely reliable rental company, with offices all over Europe. The Prague office is well located, just a few steps from the bus stop. They upgraded my car to an Opel with less than 2000 kilometers, which was a higher class than what I had originally booked. Returning the car in Vienna was a bit tricky. Firstly, there was some damage, and it was a Sunday with no staff available, so I had to leave the documents in a drop box, not knowing how it will be handled. Secondly, the return location was in an underground parking lot that was a bit difficult to find.

They open at 8 AM, but the store next door opens at 7:30 AM. We had to wait for them to open.

The car rental company's address changed two years ago, but ZuzuChe's offline map still directed us to the old address. We couldn't find the rental point at all and had to ask many people on the street, including police officers, but no one knew. Eventually, a local told us it had moved to a nearby street. We wasted an hour on this! Returning the car in Vienna must be done at Vienna airport, which is unreasonable as we wanted to explore the city. Thankfully, a local advised us to call the rental company and arrange to return the car at an underground parking lot in the city center, saving us a trip to the airport!