We booked for opel corsa or similar. Super grateful to receive the Kia Vanga instead.

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The staff at Alamo Car Rental were very friendly and the line was short, so we picked up the car quickly.

1. They didn't coordinate properly with the rental website, causing me to pay the one-way fee twice. 2. The drop-off location was extremely unclear! They should provide a detailed address instead of just a postcode. We were instructed to return the car at Edinburgh train station, but couldn't find any signs or an office nearby. We had to drive around the busy area for a long time before calling the store to get the exact location. This issue isn't unique to us. After we parked, another car faced the same problem and only found the spot after asking the police. I've lived in Edinburgh for nearly a year, and even I had trouble. It's even more challenging for first-time visitors.

There was no sign or indication of Alamo at the location, it was under another company name. The phone number provided was a fax number, and no one answered. We spent over forty minutes driving around in a taxi asking people nearby, but no one knew about this company. Finally, another car rental company told us that this company operates under a different name locally. Not sure if it’s an issue with the rental website or the car rental company. Overall, it caused a delay and we spent a lot on taxi fares.

Like: Good value car, from a city centre location right next to the main railway station.