Very satisfied

Extremely poor company. Upon arrival, we only needed to pay around 1330, but they charged us over 3300. We immediately raised this issue with the staff, who told us that it was just a prepayment and wouldn't be deducted, so there was no need to worry. However, after we returned home, the amount had been deducted. We contacted Zuzuche, and they actively followed up on the issue, but the company forged our signatures on a bunch of insurance documents we never saw. It's outrageous to this extent! And while this issue was being resolved, another amount of over 1000 was deducted. Even after contacting them, we were still told it was a pre-authorization, and this amount is still not settled. We've rented cars abroad many times and never encountered something like this, especially in a country like Denmark. Truly, there are scoundrels everywhere! I will never rent from this company again.

The service attitude was very good. I couldn't find the parking spot, and they sent a staff member to guide me. I rented a Golf automatic, but they upgraded it to an Audi A5 Coupe for free. The car was very new and smooth to drive.

For the payment, the staff at the counter ask me to pay more in rental car. They told me, I did not pay to them(only pay to easyrentcar.com). I back to my country and check with credit card, it was paid to easyrentcar. Please follow up to me about the detail I had paid about 2,xxx K. Thank you.

Kindly surprised by renting the car from Alamo. Staff at the counter was not pushy, they made me feel comfortable and provided friendly advisements all the way through. Can only recommend, one of the best experiences.