Convenient car pickup process

Fairly satisfied

The service was excellent, very quick, and there was no upselling of insurance or car upgrades, which is quite rare.

The check-in process was very smooth. We were delighted to be offered an upgrade that was more spacious (a touring van). This suited our needs perfectly. However, please give yourself extra time for the return at the Madrid Barajas airport (Terminal 1). There was 1 person jockeying between the desk AND the return lane. We waited over 15 minutes for the return, eating into our window of extra time for the airport. National, get more people working there during peak hours.

When the car was picked up no joint inspection was carried out of the car prior leaving the parking court, furthermore no basic driving features of the car were mentioned. i.e. no hand brakes, stop and start feature, auto lights, reverse parking cameras, i.e. no proper returns address was given incase of returning the car during non trading hours, thus it took as considerable amount of time to locate the venue where we had dropped of the car at 0207 in the morning. Furthermore, there were no redirect phone calls to Malaga office, incase to contact someone. Your documentation needs to be in English, thus we understand what we are signing.