Good

The weather was cold and rainy. We were asked to drag our luggage to the parking lot, but there was no car available there. We were told to wait for five minutes, but it took about twenty minutes. It was 0 degrees and raining, and after such a long wait, a car with a flat rear tire arrived. We found out and were told we had to wait another hour to change cars. It was too cold, so we dragged our luggage back to the airport to wait. The process was inefficient, and the pick-up staff were very rude with a heavy accent in English, and got impatient when asked to speak slower. We were the only ones renting a car that day, but it took a total of three hours to finally depart.

No forced insurance sales from the rental company.

Not the car we wanted. They wouldn't go the extra mile to solve our issue.

The price didn't match what was advertised on the website. The site mentioned a charge of 4.8 euros per day for crossing the border. We only needed the car for two days in Montenegro but were told to pay a maximum charge of 48 euros for ten days (even though we were renting the car for only eight days). The reason given was that they couldn't know how many days we would be abroad, despite entry and exit records clearly showing this. It felt like an overcharge.