The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.

The service is quite good and the pick-up process is quick, but the time taken to assess damages is excessively long and inefficiency is hard to understand.

The car rental company has excellent service and the car is in great condition. Highly recommended.

They were helpful because kayak had falsely advertised a big commercial truck but actually booked a tiny van and remarkably pretend that that's fine they are just generic images it's quite a scam they have running there.

Great car, friendly staff, great communication

Excellent service. Had a cheaper rate.and very prompt communication.