Although they claim to be open 24 hours, our flight was delayed and when we arrived late at night, no one answered the phone. We couldn't pick up the car and they didn't provide a refund.

1. The front desk aggressively pushes various insurance options and gets very unfriendly if you refuse. 2. I picked up the car at 11 PM that night, and the order stated it had to be returned by 4 PM the next day. The company insisted that I must return the car by the time stated on the order, or else I would be charged for an additional day. 3. The deposit return process is too slow. On the day of return, the front desk informed me that the deposit of 16,000 pesos (approximately 7,000 RMB) would be returned within three days. However, when I called three days later, they said it would take 15 days. This is unacceptable!

The store is a bit far from the airport, and the shuttle is slow, we had to wait for half an hour.

There was an insurance upsell, no Chinese service, the vehicle was relatively old and had minor body damage but it didn't affect usage. The most annoying part was the lack of central locking; every time I had to lock or unlock the car, I had to open and close all five doors. The wipers didn't clean properly.

Muy bueno el servicio pero si deberían ser más claros en los temas de seguros y depósitos

Ninguno