Only to improve the pick up time needed to get the vehicle, the rest was smooth and simple

Excellent, I will be using the service often going forward

When I asked questions during the rental, they didn't provide explanations.

The staff was impatient and tried to push insurance on me. I told them I had already bought everything and didn't need any more insurance, but the staff's attitude changed immediately! They were extremely impatient, not allowing me to ask any questions. Also, they did not inform me that I needed to return to the counter on August 6 to renew the contract. I returned the car as scheduled, yet they charged me over $240 in late fees. Renting from Budget rental car makes me feel unsafe!

It's okay

Good