Satisfactory

The processing efficiency was low at night because there were very few staff available, and I had to wait a long time. Even though they replaced the car with an almost new JAC, it wasn't as good as Hyundai in terms of performance.

Very good

Satisfied, the staff are all handsome guys.

When picking up the car, the staff on site said there was a 50 dirham airport parking fee. I had not noticed any prior warnings about this. I checked the order on the spot with the staff and we couldn't find any mention of this fee, so he told me, "OK, you don't have to pay it." The rental contract also did not reflect this fee; it only included coverage for car damage, toll fees, and fines. There was no agreement to arbitrarily deduct other fees without consent. Later, I submitted a complaint about this fee to after-sales service. The response was that the app’s screenshot indicated possible charges by the car company, including parking fees, in small gray text. Firstly, the official PDF order from the rental platform did not include this fee. Secondly, since this charge was not collected by the rental platform, it should be governed by my contract with the car rental company. Fortunately, nothing else happened during the rental period. Otherwise, who knows if they would have added cooling fees, labor fees, or health fees. Nobody can tolerate that.