AUTOSTRAD CAR RENTAL REVIEWS

Very good

Good

Mediocre experience, had to wait a long time for the car, and the car provided was quite different from the one booked.

Excellent

Very satisfied

1. They aggressively pushed insurance, ignoring me when I declined. 2. After leaving the airport with my luggage, it took over ten minutes to reach the Car Rental location. Guests renting from other companies got their cars within around ten minutes, while we had to wait 50 minutes as the staff went out to get the car. No one attended to us during this wait, and if I hadn't asked or pressed, who knows how long we would have waited. Terrible service. I've rented cars in many places across Europe and America, and usually, it takes no more than 20 minutes to get the car. This company's service in Dubai was atrocious.

Average

The vehicle was not delivered with a full tank and had no markings. It took at least an hour to find.

They provided a JAC vehicle, which was really difficult to drive.

It's okay.

Their rental system is strange and I have never tried it before, as the car is operated using a tracking card and there are fees on it when the car is delivered, and the experience will not be repeated.

Good application booking .

Average

The car pickup process was quite slow, taking at least 40 minutes for paperwork. Returning the car was faster. They switched my car to a JAC S3; I'm not sure which model is better. Paid 52.5 AED for parking fees. Refunds take a month and I'm unsure if there will be further charges.

The rental company's efficiency is extremely low.

Satisfactory

Everything is beautiful and the technical support is great.

The site is easy and reliable

The car pickup location is not within the airport but in a desolate parking lot outside. There were hidden charges when returning the deposit, including a 50 Dirham airport parking fee, which was only refunded after I filed a complaint.

Overall, the car rental service is good with high efficiency and a friendly attitude. I'm just not sure about the deposit refund process.

The staff were very friendly and patient

Overall satisfied, and the price is very reasonable. However, I suggest improving the renewal terms, as extending by one day costs three times the original rate.