Great, the pickup guy was very nice. We wanted to change the driver and there was no extra charge.

Budget is really disappointing. When returning the car, I was told to leave the keys in the car. I asked if I needed to go to the office for any procedures and the staff said no. Three days after returning to my country, I received an email claiming that I damaged the bumper and they need to make a claim. I returned the car around 12:50, but the photo showing the damaged bumper was taken around 19:40, a gap of seven hours. Why didn't they say there was an issue when I returned the car, but took a photo seven hours later and claimed I did it? Although I had full insurance, it wasn’t our fault and I don’t want to be unjustly charged. This was my first time driving abroad and didn't have experience. I was in a hurry and didn't take photos when returning the car. This rental experience was really terrible.

Overall service level is quite satisfactory. Communication was relatively smooth.

Very good

Terrible service! The African American woman at the counter was extremely rude and indifferent towards customers. She made us find and inspect the car ourselves in the parking garage and tried to sell us insurance, taking advantage of our limited English skills. Can you imagine a daily insurance fee of 35 NZD with a 225 NZD excess?